Support
We typically reply within 1 business day.
Email us
The fastest way to reach a human: support@formpilot.app. Please include your iOS/macOS version and the FormPilot version (shown in Settings → About).
Common questions
The toolbar icon doesn't do anything.
Make sure the extension is enabled: Settings → Safari → Extensions (iOS) or Safari → Settings → Extensions (macOS). If it's enabled but the icon is greyed out, tap/click it and allow FormPilot on the current page.
My keyword didn't expand.
Check three things: (1) the extension is enabled on the current website, (2) the "Enable keyword expansion" switch is on in Settings → Preferences, (3) you're using the correct prefix character (default ;).
I bought Pro on one device. Why is it asking again on another?
Tap "Restore purchases" in Settings → Upgrade. Restore pulls your active entitlements from your Apple ID — you should not be charged again.
Does FormPilot sync my snippets?
Not yet. Version 1.0 stores everything on the device. We plan to add opt-in iCloud sync as a free update.
Is FormPilot private?
Yes. We do not run any server. The extension makes zero network calls. Full details in our privacy policy.
I found a bug or want a feature.
Great — email us with the details. Video or screenshots help a lot.