Refund Policy

Requesting a refund

Send refund requests to support@platobilisim.com with the extension name, purchase email and Creem order ID. Do not send full payment-card details. We respond to refund requests within three business days.

Review and eligibility

Requests are reviewed fairly based on the reason for the request, delivery or technical failure, duplicate or unauthorized payment, usage of the paid feature, applicable consumer law and Creem or payment-network requirements. This policy does not limit any mandatory statutory rights.

Processing

Approved full or partial refunds are processed through Creem. Customers receive a confirmation, and card refunds typically appear within 5–10 business days, depending on the payment method, bank and region.

Subscription cancellation

A refund request does not automatically cancel future renewals. To stop renewal, cancel the subscription through the Creem Customer Portal. See our Subscription Terms for billing and cancellation details.

Creem and payment disputes

Creem is the Merchant of Record and may process refunds or payment disputes when required by law, its platform rules or payment providers. Contacting us first is normally the fastest way to resolve a billing or product issue.